Sorry, No we do not offer returns or exchanges, ALL SALES ARE FINAL. However, if there is a problem with your order, please do not hesitate to Contact Us.
All our products are handmade and hand craffted by one of us here at Arehart's Glass in Old Town, Florida. We try to use items and/or materials from the U.S.A. to make our products with, but some of the items and/or materials we use are from Romania, Germany, Hungary, UK, China, Mexico and possibly other countries.
We use Pyrex Glass, a hard glass.
We make our glass art using a torch and a kiln.
We currently ship anywhere in the U.S. Sorry, we do not ship internationally at this moment.
All glass orders are shipped USPS Priority 2-3-day shipping with insurance coverage in the amount paid for the item purchased. All other items ship according to what option you choose during check out, rather it be standard, priority, or express is up to you.
We here at Arehart’s Glass take great care in the packing of our glass art to ensure that it gets to you safely. We carefully wrap bubble wrap around each glass art piece, using an adequate amount of bubble wrap to securely protect the glass art piece during shipping and on most orders the item(s) will be double boxed for durability and extra protection. We also take pictures and video of all glass items before and during the packing process to show proof of it being fully intact and how well each item is carefully packed. This will help in filing with the Post Office if the product is damaged during shipping.
You as the customer will have to file a claim with the United States Postal Service. If an item is damaged during shipping, the Post Office will want receipt for the purchase and all of the original packaging; box with original shipping labels with tracking info and packing materials with the damaged product to be inspected before they will issue a refund. Take pictures and video of packaging, before and during opening for proof if item has possibly been damaged during shipping.
You will have to file directly with the United States Postal Service online at https://www.usps.com/help/claims.htm Read all instructions and at the very bottom of the page is a button you can click on to file a claim online.
Arehart’s Glass is not responsible for any monetary refunds if item is damaged or lost during shipping. It is the customer’s responsibility to file with the Post Office for the damages caused during shipping. The process is simple and easy, follow the directions and complete them in the allotted time the Post Office request them to receive a refund for the purchasing amount of the item damaged.
Due to the fact that the Post Office will want the receipt for the item(s) and the damaged item(s), original box with packaging labels and packing materials for inspection, it is up to the customer to get those items to the Post Office in the time frame they request after you have filed your claim. Unfortunately, we have tried in the past to file on behalf of our customers and it has not worked, people fail to follow directions and it is not on us when someone fails to follow directions. WE ARE NOT RESPONSIBLE FOR THE MISHANDLING OF PACKAGES DURING SHIPPING, WE PACK OUR GLASS ART WITH GREAT CARE. A bit of insight, in the 10+ years of being in business we have only had a handful of items damaged during shipping and the only time a claim has been denied was because of failure to follow simple instructions, like dropping off ALL THE ORIGINAL PACKAGING AND ITEM IN A TIMELY MANNER. So, unfortunately it is now up to the customer to file a claim to get their money back for the item(s) damaged during shipping.
Yes, we can remake any glass art item, just please keep in mind that no two will ever be identical. The time that it will take to remake the item(s) depends on the item(s), but your order will be our top priority.