Old Town, Florida, United States
How Ordering Works
Ordering Process
**Due to the nature of our crafts and special requests to customize we like to be able to communicate directly with our customers to ensure you receive exactly what you are looking for so our ordering process is a little different from most.
You will still place item(s) in a cart
First thing when you checkout is to put in your shipping and contact information
During check out you will be asked to choose your form of payment (choices are listed on checkout page), please type in your payment choice with your user name on that account so we may send you an invoice/request. We do this not just because of each person being their own entity but it gives you as the customer a choice in what form of payment you would like. With so many choices these days we have found that it has made our customers much happier with being able to choose their own payment choice that they feel comfortable and secure with.
Within 24 hours (with the exception of weekends and holidays) you will receive an email from each person you placed an order with, so please check your inboxes and possibly your spam.
Email will have a link to pay your invoice with the payment choice you stated during checkout. In addition, the email wil include any questions the artisan may have regarding your order and an estimated time it will take to create and prepare your order(s).
Orders will not be started until payment is made.
All customized special orders will receive email/text with photos and/or video of finished item(s) before shipped to be sure items are what you imagined.
Once shipped you will receive an email confirmation with tracking information.
*All orders are made to order, unless otherwise stated in listing ("ready to ship"), please be patient and allow time for your item(s) to be created. All items are created and assembled by hand and some items may need time to cure/set or anneal. The Artisan creating your item will let you know the time needed and when to expect shipment.
Frequently Asked Questions
Are returns or exchanges allowed?
Sorry No, due to the nature of our crafts and customization we do not offer returns or exchanges, ALL SALES ARE FINAL. However, if there is a problem with your order, please do not hesitate to Contact Us and we will do our very best to make things right.
Where are your products made?
All our products are handmade and hand craffted by one of us here at Artisan Gifts for Everyone in Old Town, Florida. We try to use items and/or materials from the U.S.A. to make our products with, but some of the items and/or materials we use are from Romania, Germany, Hungary, UK, China, Mexico and possibly other countries.
What kind of glass do you use for making your glass art?
We use borosilicate, a type of Pyrex Glass, a hard glass.
How do you make your glass art?
We make our glass art using a torch and then is annealed in a kiln.
Where do you ship to?
We currently ship anywhere in the U.S. Sorry, we do not ship internationally at this moment.
How do you ship?
All glass orders are shipped USPS Priority 2-3-day shipping with insurance coverage in the amount paid for the item purchased. All other items ship standard with insurance for amount paid for item or priority if you choose.
How do you pack your glass art for shipping?
We here at Artisan Gifts for Everyone take great care in the packing of our glass art to ensure that it gets to you safely. We carefully wrap bubble wrap around each glass art piece, using an adequate amount of bubble wrap to securely protect the glass art piece during shipping and on most orders the item(s) will be double boxed for durability and extra protection. We also take pictures and video of all glass items before and during the packing process to show proof of it being fully intact and how well each item is carefully packed. This will help in filing with the Post Office if the product is damaged during shipping.
What if an item is damaged during shipping?
You as the customer will have to file a claim with the United States Postal Service. If an item is damaged during shipping, the Post Office will want receipt for the purchase and all of the original packaging; box with original shipping labels with tracking info and packing materials with the damaged product to be inspected before they will issue a refund. Take pictures and video of packaging, before and during opening for proof if item has possibly been damaged during shipping.
How do I file a claim if item is damaged when I receive it?
You will have to file directly with the United States Postal Service online at https://www.usps.com/help/claims.htm Read all instructions and at the very bottom of the page is a button you can click on to file a claim online.
Artisan Gifts for Everyone is not responsible for any monetary refunds if item is damaged or lost during shipping. It is the customer’s responsibility to file with the Post Office for the damages caused during shipping. The process is simple and easy, follow the directions and complete them in the allotted time the Post Office request them to receive a refund for the purchasing amount of the item damaged.
Why do I have to file a claim with the USPS if item is damaged during shipping?
Due to the fact that the Post Office will want the receipt for the item(s) and the damaged item(s), original box with packaging labels and packing materials for inspection, it is up to the customer to get those items to the Post Office in the time frame they request after you have filed your claim. Unfortunately, we have tried in the past to file on behalf of our customers and it has not worked, people fail to follow directions and it is not on us when someone fails to follow directions. WE ARE NOT RESPONSIBLE FOR THE MISHANDLING OF PACKAGES DURING SHIPPING, WE PACK OUR GLASS ART WITH GREAT CARE. A bit of insight, in the 12+ years of being in business we have only had a handful of items damaged during shipping and the only time a claim has been denied was because of failure to follow simple instructions, like dropping off ALL THE ORIGINAL PACKAGING AND ITEM IN A TIMELY MANNER. So, unfortunately it is now up to the customer to file a claim to get their money back for the item(s) damaged during shipping.
Can you remake the item if damaged during shipping and how long will it take?
Yes, we can remake any glass art item, just please keep in mind that no two will ever be identical. The time that it will take to remake the item(s) depends on the item(s), but your order will be our top priority.
Shipping Policies
We currently ship anywhere in the U.S. Sorry, we do not ship internationally at this moment.
All glass orders are shipped USPS Priority 2-3-day shipping with insurance coverage in the amount paid for the item purchased. All other items ship according to what option you choose during check out, rather it be standard, priority, or express is up to you.
We here at Artisan Gifts for Everyone take great care in the packing of our glass art to ensure that it gets to you safely. We carefully wrap bubble wrap around each glass art piece, using an adequate amount of bubble wrap to securely protect the glass art piece during shipping and on most orders the item(s) will be double boxed for durability and extra protection. We also take pictures and video of all glass items before and during the packing process to show proof of item is fully intact and how well each item is carefully packed. This will help in filing with the Post Office if the product is damaged during shipping.
If item is damaged during shipping, you, the customer will have to file a claim with the United States Postal Service. When an item is damaged during shipping, the Post Office will want receipt for the purchase and ALL OF THE ORIGINAL PACKAGING; this includes; box with original shipping labels with tracking info and packing materials with the damaged product to be inspected before they will issue a refund. Take pictures and video of packaging, before and during opening for proof if item has possibly been damaged during shipping.
To file a claim, you will have to file directly with the United States Postal Service online at https://www.usps.com/help/claims.htm Read all instructions and at the very bottom of the page is a button you can click on to file a claim online.
Artisan Gifts for Everyon is not responsible for any monetary refunds if item is damaged or lost during shipping. It is the customer’s responsibility to file with the Post Office for the damages caused during shipping. The process is simple and easy, follow the directions and complete them in the allotted time the Post Office request them to receive a refund for the purchasing amount of the item damaged.
Due to the fact that the Post Office will want the receipt for the item(s) and the damaged item(s), original box with packaging labels and packing materials for inspection, it is up to the customer to get those items to the Post Office in the time frame they request after you have filed your claim. Unfortunately, we have tried in the past to file on behalf of our customers and it has not worked, people fail to follow directions and it is not on us when someone fails to follow directions. WE ARE NOT RESPONSIBLE FOR THE MISHANDLING OF PACKAGES DURING SHIPPING, WE PACK OUR GLASS ART WITH GREAT CARE. A bit of insight, in the 10+ years of being in business we have only had a handful of items damaged during shipping and the only time a claim has been denied was because of failure to follow simple instructions, like dropping off ALL THE ORIGINAL PACKAGING AND ITEM IN A TIMELY MANNER. So, unfortunately it is now up to the customer to file a claim to get their money back for the item(s) damaged during shipping.
Thank you for your understanding and if you still have any questions please feel free to Contact Us.